Job openings for sap cs crm in united arab emirates

SAP ISU CS/CRM (Customer Service) Functionalities
▪ Well versed in ISU -Customer Service Base customizing and configuration
▪ Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with
rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),
Controlling (CO), Logistics (SD/MM/PP)
▪ Hands on configuration Knowledge in following areas:
• Interaction Center
• Move-in,
• Move-out,
• Service notification,
• Service work order,
• Disconnection/Reconnection, etc…
▪ Expertise Queues (TRFC/QRFC) handling and trouble shooting
▪ Experienced in SAP IS-U Business Master Data /Technical Master data configuration
▪ Should have hands on experience, architectural knowledge on SAP ISU-CS module
with specific focus on interaction with third party systems SYCLO and MRS
▪ Well versed in Functional workflow designed
▪ Knowledge in web service integration with SAP & in Mobile Application like Fiori etc.…
▪ S/4 HANA Customer Management implementation will be an added advantage.
▪ Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service
process
▪ Hand on knowledge in CRM middleware configuration and trouble shooting
▪ Should have hands on experience, architectural knowledge on SAP CRM module with
specific focus on interaction with third party systems IVR and CTI
▪ Experienced in CRM Collection management WEBUI integration
▪ IC web Client and SAP CRM Integration
▪ Well versed in base customizing and WEBUI configuration
▪ Module Expertise in CRM Sales and Service
▪ Strong change management, business process mapping and re-engineering
experience required
▪ Candidate must have good Interpersonal skills, analytical skills, Problem solving
skills and technical documentation skills.
▪ One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
▪ Independently be able to work on project requirements in his/her specific work
streams with quality deliverables

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