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Job openings for sap cs crm in united arab emirates

SAP CS+CRM


SAP ISU CS/CRM (Customer Service) Functionalities
▪ Well versed in ISU -Customer Service Base customizing and configuration
▪ Must have strong experience in SAP ECC 7.0 Customer Service (CS) integration with
rest of the SAP components such as Project Systems (PS), Finance (FI/FICA),
Controlling (CO), Logistics (SD/MM/PP)
▪ Hands on configuration Knowledge in following areas:
• Interaction Center
• Move-in,
• Move-out,
• Service notification,
• Service work order,
• Disconnection/Reconnection, etc…
▪ Expertise Queues (TRFC/QRFC) handling and trouble shooting
▪ Experienced in SAP IS-U Business Master Data /Technical Master data configuration
▪ Should have hands on experience, architectural knowledge on SAP ISU-CS module
with specific focus on interaction with third party systems SYCLO and MRS
▪ Well versed in Functional workflow designed
▪ Knowledge in web service integration with SAP & in Mobile Application like Fiori etc.…
▪ S/4 HANA Customer Management implementation will be an added advantage.
▪ Expertise in CRM WEB-UI Interaction Center, Complaints and Customer service
process
▪ Hand on knowledge in CRM middleware configuration and trouble shooting
▪ Should have hands on experience, architectural knowledge on SAP CRM module with
specific focus on interaction with third party systems IVR and CTI
▪ Experienced in CRM Collection management WEBUI integration
▪ IC web Client and SAP CRM Integration
▪ Well versed in base customizing and WEBUI configuration
▪ Module Expertise in CRM Sales and Service
▪ Strong change management, business process mapping and re-engineering
experience required
▪ Candidate must have good Interpersonal skills, analytical skills, Problem solving
skills and technical documentation skills.
▪ One full life cycle implementation of SAP ISU CS/CRM is an additional plus.
▪ Independently be able to work on project requirements in his/her specific work
streams with quality deliverables

Experience 7 - 10 Years
Salary 30 Lac To 50 Lac P.A.
Industry IT Software- ERP / CRM / EDP / MIS
Qualification Professional Degree, Other Bachelor Degree
Key Skills ISU -Customer Service SAP ECC 7.0 Project Systems (PS) Finance (FI/FICA) Logistics (SD/MM/PP) Configuration Management TRFC/QRFC handling SYCLO and MRS CRM WEB-UI S/4 HANA Customer Management SAP CRM Integration CRM Sales and Service Implementation C

About Company

Company Name

Company based in UAE

About Company The Company is into IT and Network Services, Cloud Management, Cyber Security, Managed Services, The position is for DUBAI
Contact Person Arun
Address 20/3, 11th Cross, Next to Gayathri Mandir,Near to Hoysala Circle
Mobile 9900517024
Email ID hr.3ahrconsulting@gmail.com