Support Services

Organizations always have the dilemma about retaining good and competent people at all times. Whenever there is a void left, it is once again left to the recruiting team and management to start the efforts of finding and hiring experienced but competent professionals to suit their business requirements. But getting the right people at the right time to support the business may be critical given the complexities of work involved and given the critical transactions that are involved lest there are any financial implications and revenue generation aspects which can't be overruled. Once the task is left to our Support team, we would ensure a smooth continuity and the ability to respond to the changing business environment and would be able to provide you with the support on an on-going basis or as is discussed and agreed upon.

Given the importance of 'support' that is required for business continuity, we would like to provide our unstinted backing to your business, irrespective of whether you are new to the business or to the processes. We can either personally discuss the scope of support, desirably on a remote service basis, which will entail us to provide support on 24x7 basis. This will be possible, based on the infrastructure and logistics arrangements that would be required to undertake this. Whether the support is for a short or longer duration, the focus would be to ensure the application availability, improve your system performance and ensure business continuity at all times. Conclusively, it should ultimately help you to streamline and optimize your business processes, given the best options as worked out. The support services would include the following:

• Functional support
• Technical support
• DBA services and support
• Training related support